Refund policy
Last updated: March 17, 2026
At Bath Hatch, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may be eligible for a return or refund under the conditions below.
Return Period
You may request a return within 14 days of receiving your order.
To be eligible, items must meet the return conditions outlined below.
Return Eligibility
To qualify for a return, the product must be:
- Unused
- Unopened
- In its original packaging
- In resalable condition
For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, or damaged after delivery.
How to Start a Return
To request a return, please contact our customer support team at:
📧 contact@bathhatch.com
Please include your order number in your request.
If your return is approved, we will provide you with detailed return instructions and the return shipping address.
Customers are responsible for return shipping costs, unless the item is defective or we made an error with the order.
Refund Process
Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to the original payment method within 14 days.
Please note that processing times may vary depending on your bank or payment provider.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at:
📧 contact@bathhatch.com
Please include:
- Your order number
- Clear photos of the issue
We will provide either:
- A replacement product, or
- A full refund
at no additional cost to you.
Non-Returnable Items
Due to hygiene and safety reasons, opened or used bath products cannot be returned or refunded.
Contact
If you have any questions regarding returns, refunds, or exchanges, please contact us at:
📧 contact@bathhatch.com